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Support Center
Serial to Ethernet Converters: Cannot Search the Device
2020-05-12

 

Troubleshooting:  Serial to Ethernet Converters-Cannot search the device

 

1. Check the hardware connection: 

a. Whether the power supply is normal

b. Check whether the network port lights are normal: The green light is always on and the yellow light is blinking.

c. Whether the module is directly connected to the computer through a network cable. If so, it is recommended that set the computer to the following parameters:

IP: 192.168.0.201.

Mask: 255.255.255.0

d. If not, ensure that the device and computer are in the same network segment. Check if they can ping each other.

 

2. Check if the computer status is normal:

a. Check if anti-virus software and firewall are turned off.

    (Some anti-virus software and firewalls will block unfamiliar ports, anti-virus software will report viruses to unused software)

b. Whether the computer has dual network cards.

    (Please turn off other network cards during the test.)

 

 

Industrial loT Gateways Ranked First in China by Online Sales for Seven Consecutive Years **Data from China's Industrial IoT Gateways Market Research in 2023 by Frost & Sullivan
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