Question:

【What is the product model?】:
IO Controller USR-IO424T-EWR
【Where do you purchase the products?】:
https://en.usr.cn/
【What's the firmware version?(You can get firmware version from AT command AT+VER or settings webpage)】:
【How do you connect and configure the USR device?】:
I have connect via Ethernet and configure via RS485 to USB adapter
【What's your application? What do you want to realize?】:
Want to connect the the USR cloud . Unfortunately the device shows offline. 
I have attached my setting to this ticket 
This website is in Chinese :  https://cloud.usr.cn/simple_instruction.html
Please I need assistance   

 

Answer:

USR-IO424-EWR needs to set the following parameters

Transparent cloud address clouddata.usriot.com
Port number 15000
WAN/LAN port setting 1 WAN port
The WAN port is connected to the external network to ensure that the IO424-EWR can be connected to the Internet.
Set parameters and restart IO424-EWR